Below is a list of frequently asked questions.
If you have any questions not listed here, feel free to contact us directly.

• How long does the process take?

You can expect to see your logo design samples in 3-5 business days. After your selection is made the process is completely up to you. If you respond in a timely manner to revisions, we can have your project done in as little as 3 days. We complete 90% of revisions within the same day they were requested.

• What is a revision?

A revision is a change in font; change in color; and change in text/graphic arrangement. If a request is outside of this definition, it is a request for a new sample, thus an additional charge will be implemented.

• What is a logo design sample?

A logo design sample is an image produced in line with your supplied creative brief. Each logo design sample will be its own unique image. It is important that you provide as much direction as possible to help us capture your vision.

• What is your satisfaction policy?

If you are not happy with your logo design samples, you may stop the process and request a refund, before the first round of revisions. Your account will be credited your package price less a $150 service and drafting fee (subject to the terms of service).

• What file types will I receive?

Generally your printer and web designer will require Adobe file types which include AI and PDF. You will be supplied with these file types which will allow you to complete any print or web design project you have lined up. You will also be supplied with JPEG images which you may use immediately in Word documents, Excel, Outlook, etc.

• How will I receive my files?

After your project is finalized your files will be emailed directly to you. This allows you to use the images immediately. At this point you may forward the files to your printer and web designer.

• My printer and web designer ask for vector files. What are vector files?

Your final files folder will include vector files (AI, PDF). Please forward these files to your printer and web designer.

• I can’t open the AI file? What’s wrong?

You won’t be able to open the AI file unless you have Adobe Illustrator. This software is used globally by graphic designers and printers. This file is for your printer and web designer.

• Who retains the rights to the logo design after the project is completed?

After your files are released you have full ownership of the image